Frequently asked questions
Before you enquire
General information about appointments, referrals, telehealth and program pathways.
Do I need a referral?
You can make an initial enquiry without a referral. Depending on how treatment will be funded, the practice may ask for a GP referral, insurer approval or other documents before your first appointment.
Are telehealth appointments available?
Yes. Telehealth may be available where clinically appropriate. You can note your preference when submitting an enquiry.
Does sending an enquiry confirm an appointment?
No. Every appointment request is reviewed by Mindful Psychology Hub. The practice will contact you to confirm availability and any required next steps.
Do you accept Medicare, SIRA, CTP and WDO referrals?
Yes. Mindful Psychology Hub provides services under these pathways where the person is eligible and the required referral, approval or program requirements are in place.
Are in-person appointments available?
Yes. In-person appointments may be available, and telehealth may also be offered where clinically appropriate. Contact the practice for current appointment arrangements.
Can I include urgent or detailed medical information?
Please keep your initial message brief and do not include detailed clinical information. The enquiry form is not monitored continuously and must not be used for urgent or emergency support.